Terms and Conditions

Effective Date: March 19, 2026

Welcome to Walker's Restoration Services. By scheduling services, requesting an estimate, or using our website, you agree to the following Terms and Conditions.

1. Company Information

Walker's Restoration Services provides professional water and sewage cleanup, mold and mildew remediation, odor removal, biohazard cleanup, property restoration, and related cleaning services for residential and commercial clients.

2. SMS and Mobile Messaging Program

By providing your mobile phone number and opting in to receive messages, you agree to the following SMS terms:

• Program Description: Walker's Restoration Services may send text messages via an automated system for the following purposes:
  • Booking confirmations and appointment reminders.
  • Updates regarding technician arrival times.
  • Service estimates and digital invoices.
  • Occasional promotional offers or maintenance reminders.
• Opt-Out Instructions: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.
• Support: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at (703) 368-4959.
• Message and Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interaction with our services. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
• Carrier Liability: Carriers are not liable for delayed or undelivered messages.
• Age Restriction: By opting into our SMS program, you acknowledge that you are at least 18 years of age.

3. Estimates and Pricing

All estimates are based on the information provided by the customer and the visible condition of the property at the time of inspection.

Final pricing may change if:

• Areas are larger than estimated
• Additional services are requested
• Excessive soil, pet contamination, or biohazards are discovered
• Additional treatment or restoration services are required

Customers will be notified whenever possible before additional charges are applied.

4. Payment Terms

Payment is due upon completion of services unless prior written arrangements have been made.

Accepted forms of payment may include:

• Credit or Debit Cards
• Cash
• Approved commercial accounts

Walker's Restoration Services reserves the right to:

• Charge late fees on overdue invoices
• Suspend services for overdue accounts
• Send unpaid balances to collections

Customers disputing a charge must notify Walker's Restoration Services within 48 hours of service completion.

5. Scheduling and Access

Customers must provide safe and reasonable access to the property at the scheduled service time.

If technicians arrive and are unable to access the property or begin work due to access restrictions, locked premises, pets, or other circumstances outside our control, a trip charge or cancellation fee may apply.

6. Customer Responsibilities

Customers are responsible for preparing the work area prior to service. This may include:

• Removing fragile or valuable items
• Securing pets
• Providing clear access to areas being cleaned
• Informing technicians of known stains, damage, or hazards

Walker's Restoration Services is not responsible for damage caused by undisclosed hazards or unsafe conditions.

7. Furniture and Breakables

Technicians will exercise reasonable care while working around furniture and personal belongings. However:

• Customers are responsible for removing fragile, valuable, or delicate items prior to service.
• Walker's Restoration Services is not responsible for damage to unstable, previously damaged, or poorly constructed furniture.
• Furniture legs, veneers, or finishes may already be weakened and could be affected during normal cleaning operations.
• Large or heavy furniture may not be moved unless previously arranged.

8. Cleaning Results and Stain Removal

Walker's Restoration Services uses professional equipment and cleaning solutions. However, certain stains, odors, or discoloration may be permanent.

The following results cannot be guaranteed:

• Complete stain removal
• Complete odor removal
• Color restoration
• Removal of certain dyes, inks, chemicals, or pet contamination

Technicians will make reasonable efforts to improve the condition of the cleaned areas.

9. Pre-Existing Conditions, Pet Urine, and Technician Inspection

Pre-Existing Conditions

Before beginning services, technicians from Walker's Restoration Services may conduct a visual inspection of the areas to be cleaned.

Customers acknowledge that certain conditions may exist prior to cleaning, including but not limited to:

• Worn or deteriorated carpet fibers
• Loose seams or damaged carpet backing
• Pet urine contamination or odor
• Pre-existing stains or discoloration
• Carpet delamination or adhesive failure
• Loose tile, grout, or flooring materials
• Furniture staining, fading, or structural weakness

Cleaning processes may reveal, expose, or worsen pre-existing conditions that were not visible before service began. Walker's Restoration Services is not responsible for damage, deterioration, or conditions that existed prior to the cleaning or restoration service.

Pet Urine and Contamination

Pet urine may permanently damage carpet fibers, carpet backing, padding, and subfloor materials.

Professional cleaning and treatment may significantly improve the appearance and odor of affected areas; however, complete stain or odor removal cannot be guaranteed.

Severe contamination may require additional services including:

• Deep cleaning
• Enzyme treatment
• Deodorizing treatments
• Padding replacement
• Subfloor treatment
• Restoration services

Additional charges may apply when pet contamination is present.

Technician Inspection Notice

If technicians identify a condition that may present a risk during cleaning, Walker's Restoration Services may:

• Notify the customer before proceeding
• Recommend alternative cleaning methods
• Recommend additional treatment or restoration services
• Decline service in affected areas if necessary

If the customer authorizes service to continue after being notified of potential risks, the customer accepts responsibility for those risks.

Pre-Existing Damage Waiver

By authorizing services, the customer acknowledges and agrees that:

• Walker's Restoration Services is not responsible for damage resulting from pre-existing conditions.
• Normal cleaning processes may expose previously hidden damage, stains, odors, or structural weaknesses.
• Walker's Restoration Services’s liability, if any, is limited to the cost of the cleaning services performed.

10. Drying Time

Water damage restoration and structural drying typically take 3 to 7 days, depending on the extent of the damage, affected materials, humidity, and airflow. Mold remediation, sewage cleanup, biohazard cleanup, and odor removal may require additional time based on the conditions and scope of work. During the restoration process:

• Drying equipment may need to run continuously until moisture levels are acceptable.
• Technicians may monitor moisture levels and adjust equipment as needed.
• Areas affected by water, mold, or contamination may need to remain restricted during cleanup and treatment..
• The overall timeline may vary depending on the severity of the damage, cleaning requirements, and any necessary repairs.

Walker’s Restoration Services works to restore affected areas safely and efficiently, with timelines based on the specific conditions of each project. Customers should limit foot traffic on damp surfaces until they are fully dry. Walker’s Restoration Services is not responsible for injuries or damages resulting from walking on damp surfaces.

12. Water Damage and Restoration Services

Water damage restoration services may involve the placement of drying equipment, air movers, and dehumidifiers.

Customers must:

• Allow equipment to operate continuously
• Maintain electrical power to equipment
• Follow technician instructions

Interrupting drying equipment may delay restoration and affect results.

13. Limitation of Liability

Walker's Restoration Services performs services using industry-standard practices and equipment. However, the company’s liability for any claim related to services provided is limited to the cost of the services performed.

Walker's Restoration Services is not responsible for:

• Pre-existing damage
• Structural defects
• Manufacturing defects in flooring or furniture
• Normal wear and tear

14. Chargebacks and Payment Disputes

Customers agree not to initiate credit card chargebacks without first contacting Walker's Restoration Services to resolve the issue.

Unauthorized chargebacks may result in:

• Collection actions
• Legal recovery of fees and service costs

15. Website Use

All content on this website, including text, images, logos, and service descriptions, is the property of Walker's Restoration Services and may not be copied or reproduced without permission.

16. Privacy

Any personal information submitted through this website or during service scheduling will be used solely for communication and service fulfillment.

Walker's Restoration Services does not sell or distribute customer information to third parties.

17. Service Area

Walker's Restoration Services provides services throughout Northern Virginia and surrounding areas. Service availability may vary depending on location.

18. Changes to Terms

Walker's Restoration Services reserves the right to update these Terms and Conditions at any time. Updated terms will be posted on this website.

19. Contact Information